Lazada vs Amazon

Two Ecommerce giants in Singapore with two different returns procedures

Published: Saturday, Jan 1, 2022 Last modified: Wednesday, May 25, 2022

Whenever I’ve bought an item from Amazon the process has been straightforward to return for any reason, except if the item came from the US store.

I bought an item I didn’t need from Lazada. Moments later I tried to cancel. No option to do that.

Lazada returns

Full policy graphic retrieved 2022-01-01

I tried to chat to the vendor and they replied:

hi, lazada platform doesn’t support wrong choice of purchase on customer own choice. that’s beyond lazada platform policy. You can bring over the unopened parcel and exchange for other products but there is offset of 2% + SGD 2.49 that are charged by Lazada platform for the original purchase. exchange or top up to other products will need to be done within 7 days of receiving the parcel.

Be wary of whimsical shopping on Lazada in Singapore.