- 70% of their knowledge from job-related experiences
- 20% from interactions with others
- 10% from formal educational events
The five needs occur:
- When learning for the first time
- When wanting to learn more
- When trying to remember and/or apply
- After change
- When something goes wrong (debugging)
- Level 1 - reaction - do participants respond?
- Level 2 - learning - what skills improved?
- Level 3 - behaviour - was it applied
- Level 4 - results - was there any organisational benefit