Check existing issues
I feel collecting duplicates is actually fine, since it indicates to you issues users are running up against.
If your bug tracker can’t easily consolidate bugs, your BTS has a problem.
Other browsers tested:
Please enter a one line summary
Steps to reproduce problem
What is the expected result?
What happens instead?
Please describe the problem
Did this work before?
Most BTS do not facilitate uploading of screenshots or videos, which is makes it not fit for purpose.
Jira style issue template
h2. Context h2. Story * AS A <role> * I WANT <observable change> * SO THAT <valuable outcome> h2. Scope * IN * OUT h2. Acceptance Criteria * GIVEN * WHEN * THEN