Check existing issues
I feel collecting duplicates is actually fine, since it indicates to you issues users are running up against.
If your bug tracker can’t easily consolidate bugs, your BTS has a problem.
Other browsers tested:
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Steps to reproduce problem
What is the expected result?
What happens instead?
Please describe the problem
Did this work before?
Most BTS do not facilitate uploading of screenshots or videos, which is makes it not fit for purpose.